Sweet Earth Natural Foods

Job Info
  1. Job Title: Collections/Deductions Analyst
  2. Location: Moss Landing, CA
  3. Number: 9608
  4. Post Date: 4/12/2017
Job description

Position Overview:

Research and resolve delinquent accounts receivable balances, make customer calls for collections and work with Sales/Marketing team to resolve deductions issues. Prepare management reports on customer deductions and sales.

Essential Job Functions

  • Responsible for collection activities for customer accounts and for credit review process
  • Make collection calls to assure accounts are kept current and invoices are being paid.
  • Deduction resolution to ensure deductions do not continue, invalid deductions are paid back and valid deductions are credited accurately (including coding and commenting all accounts)—Regular phone/email communication with customers, Sales Dept., and Brokers
  • Assist in the updating of SOP’s, forms and processes used to better assist team
  • Review 3rd party system for payment status and identify problem invoices
  • Prepare customer deduction reports and analysis of trade spend by customer
  • Prepare calculations of broker commissions

Additional Job Functions

  • Maintain electronic storage files which contain various support documents needed to process deductions
  • Provide ad hoc reporting and special projects as needed
  • Evaluate effectiveness of current collection policies and procedures on account by account basis
  • Other administrative duties as needed


  • Strong written and verbal communication skills.
  • Ability to negotiate
  • At least 3 years of experience in collections with a high volume mid-size company. Produce/food industry experience is preferred
  • Preferred experience with national retail customers and distributors
  • Strong computer skills with Excel, ERP systems
  • Basic understanding of accounting principles helpful
  • Detail oriented
  • Ability to work independently with tenacity

Equal Employment Opportunity Employer. M/F/D/V.

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