Superior Foods International

Job Info
  1. Job Title: Customer Business Manager
  2. Location: Watsonville, CA
  3. Number: 10124
  4. Post Date: 2/23/2018
Job description


  • Manages daily business, serving as the first point of contact in fielding customer questions and providing solutions when issues arise.
  • Maintains customer relationships, developing new sales leads and re-contracting of existing business.
  • Mastery of customer accounts knowledge including: items, packaging, specs, customer delivery/pick up requirements, existing supply chain, and historical/potential impact with SFI.
  • Data entry including Master Purchase and Sales Contracts, Purchase and Sales Orders, Product Transfers, and Credit/Debit Memo.
  • Analyze shipping schedules to identify changes that could impact customer.
  • Coordinates information such as Certificate of Analysis (COA), packing list, FDA may proceeds, and quality paperwork for each load to customer contact.
  • Collaborates with Supply Team to ensure the highest priority loads are scheduled accordingly.
  • Conducts regular reviews of open orders, master and sales contracts to ensure orders are updated timely.
  • Organizes, maintains and archives database of packaging files (artwork, stencils, etc), and customer specs.


  • Creates ICA’s/Formal Sales Quotations and works in conjunction with the Lane Lead on quoting new or existing business.
  • Collaborates with Logistics and Inventory to ensure accurate rates are used when quoting customer business.
  • Assists in the annual rebook of non-bid items, coordinating the final quotes and confirmation of business with Lane Lead and/or Sales Executive.
  • Proactively drives Opportunity Meetings to review all details pertaining to new contracts or new opportunities, ensuring program details & requirements are reviewed by the appropriate cross-departmental team to facilitate the successful execution and implementation of the program. Main criteria for Opportunity Meetings include:
    • Launching brand new item.
    • Awarded Bid for large new or recurring business.
    • Addressing a supply issue that may have an impact on customer inventory levels.
  • Coordinates with Sales Lead to maintain updated Contract Repository in Public Server, ensuring all appropriate quotes, customer contracts/bookings, and formal pricing quotes are kept in an organized and easy to access manner.
  • Responsible for ensuring the accurate vetting of items based on the following criteria: new item, new supply source, new packaging/pack size, following rejection of like item at same supply source.
  • Collaborates with Finance Team to ensure accurate and timely payment of invoices.
  • Reviews AR Aging Report weekly and conducts a quarterly review of credit limits to ensure that levels are within parameters required to conduct business.
  • Coordination and completion of customer approval and supplier setup documentation with QA/FS, Accounting, and Supply Management.
  • Coordinating seasonal demand planning with Sales Leads on core SFI crops for all assigned customers.
  • Review and creates quarterly inventory budgets for accounts with VMI (vendor managed inventory) or standard replenishment programs.
  • Reviews and approves Selling Expenses, ensuring accurate coding of costs.
  • Coordinates and sends samples to customers when needed.


  • Qualifies in-bound leads that are from companies not currently being sold by Superior Foods. Depending on scope of project and/or customer, may act as sales lead under direction from SVP of Sales, Director of Commercial Operations, or Sales Executive.
  • Manages Plant Ops and Unsold inventories in alignment with department and company goals.
  • Mines for new bulk items and line extensions through customer research, market research, or from main customer contact.
  • Prepares sales presentations for annual or quarterly business reviews/customer visits, participating in the meetings directly to show depth of overall Superior Foods team supporting customer.
  • Assists in the coordination of trade shows, customer conferences, and expos, as well as attend when needed, to ensure events are conducted and executed in a highly organized, effective, and cost conscious effort.
  • Attends customer plant visits when needed, or when appropriate to fully develop and understand item seasonality and core production.  

Experience and Educational Requirements:

Our ideal candidate will have 3-5 years of experience in a similar role or industry. A degree in Agricultural Business is desired. He or she should have a dynamic and outgoing personality; an excellent communicator; organized; with commercial acumen.

If you are interested and qualified please send resume and cover letter to Use CBM/BlueSkySearch in subject line. Cover Letter should indicate 1)Why you are interested in this opportunity, 2) how your prior experience relates to this position, and 3) in what type of work culture do you thrive. Only applicants who respond in this manner will be considered. If selected for consideration, we will be in touch within two weeks to schedule a brief interview.

Equal Employment Opportunity Employer. M/F/D/V.

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