Martinelli’s Gold Medal®

Job Info
  1. Job Title: Customer Deductions Analyst
  2. Location: Watsonville, CA
  3. Number: 10203
  4. Post Date: 4/10/2018
Job description

Job Summary

The Customer Deductions Analyst is primarily responsible for researching and resolving customer short payments, claims and deductions. This will include deduction tracking as well as debit and credit memo creation within the SAP system. SAP is the enterprise resource planning (ERP) software our company uses for these transactions.


Essential Job Functions

  • Provides superior customer service to customers, brokers, and other Company employees

  • Researches and determines the root cause of deductions within a specified timeframe and work to reduce future occurrences by working closely with customers, brokers, sales managers and pricing coordinator

  • Contacts customer, broker, sales managers and/or logs into customer websites/portals to obtain supporting documentation regarding deduction or claim

  • Maintains Excel spreadsheets and files needed for each open deduction while analyzing information gathered through research and investigation

  • Follows up with customer on repayment, if deduction is not approved

  • Proactively identifies trends and assists in implementing processes to prevent invalid deductions

  • Creates and issues credit and debit memos within the SAP system for deduction tracking

  • Escalates any unresolved deductions with regional sales managers and or brokers assignments

  • Provides follow up system as well as reporting/tracking system with regards to all customer deductions to regional sales managers as well as Director of Sales

  • Inputs pricing information by customer into SAP system, while working with brokers and sales managers to ensure all pricing data is up to date

Marginal Job Functions

  • Performs other duties or responsibilities as assigned by Management


Job Qualifications

  • Bachelor’s degree or combination of education, experience and training, which would indicate the ability to perform the essential job functions

  • Strong working knowledge of the Internet and PCs with Microsoft Office skills – Outlook, Word, PowerPoint, Excel

  • Experience in Accounts Receivable and or Collections.

  • Strong analytical skills, attention to detail and strong sense of ownership and accountability

  • Ability to handle a variety of customer situations with professional enthusiasm and tact

  • Willingness to work with all levels of employees and management both internally and externally


Preferred Skills (not required)

  • Knowledge of food business and related customers


Company Standard Knowledge, Skills and Abilities

  • Ability to communicate effectively, both orally and in writing;

  • Ability to establish and maintain effective and cooperative working relationships with Company staff and others contacted in the course of work;

  • Ability to assume responsibility and exercise good judgment in making decisions within the scope of authority of the position;

  • Ability to think and work effectively under pressure, accurately complete tasks within established times, and pay attention to detail;

  • Ability to work in a rapid-paced environment, to prioritize tasks and multiple meet deadlines.

  • Adhere to all Company policies and procedures and comply with all Company safety requirements.


Physical Demands and Working Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • Ability to pass a background check, physical, and drug screen

  • Ability to stand and/or sit in front of and operate a computer for extended periods of time

  • Ability to bend, lift and carry objects of varying size weighing up to 25 pounds

  • Expected to be highly familiar with all production operations, and to regularly visit all significant company operations

  • Work is performed in a standard office environment


All Employees Are Expected To:

  • Comply with all Company safety requirements

  • Adhere to all Company policies and procedures



Upon meeting eligibility requirements, the Company offers the following: Employees receive health insurance coverage, paid sick leave, paid vacation leave, eight (8) paid holidays per year, and 401(k) profit share contributions. Eligible employees may also make 401(k) elective deferral contributions and elect a co-pay plan for health insurance coverage for eligible dependents.


Human Resources Contact Information

Hiring Coordinator - Send resume below.     



This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Other duties, as assigned, might be part of the job. S. Martinelli & Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.

Equal Employment Opportunity Employer. M/F/D/V.

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